Warranty Policy

  1. All our products are sold with a standard one-year warranty against defects only.
  2. Natural wear and tear, de-colorization of fabric, damage of the product, misused and abused, the product was mishandled, used or stored in unusual conditions, are not covered by the standard warranty.
  3. Goods that are not used for their designed purpose will not be covered
  4. Warranty is valid to its original purchaser and not transferable
  5. A warranty claim must be accompanied by our Tax Invoice or valid proof of purchase with sufficient info that can track the original order.
  6. Warranty does not cover indirect and consequential losses whatsoever. The maximum value covered shall not more than the original purchase value.
  7. Warranty void if the product has been modified, accidental, or intentionally damage.
  8. Damage done by natural disasters and incidents out of our control will not be covered under warranty

Warranty Claim Process

  1. Lodge warranty claim via email with photos showing the defects
  2. An evaluation report will be provided within 14 days base on the information provided. If the evaluation cannot be done with supplied photos, a return of goods is required to further examine the problem.
  3. If the problem is found to be a quality issue, a replacement will be dispatched or a refund will be made on pro-rata of the warranty period.