30 Days No Question Asked Return Guarantee
We understand that if the buyer doesn’t want the purchase, there must be reason(s).
We accept a 30-day-return of goods with no question asked, as long as goods are returned to us in original condition, unused, clean, undamaged, with all packing and accessories intact.
A restocking fee of $35 or 20% of the product cost, whichever greater, and possible handling fee if returned product need to be cleaned, tidy up, and repackage, will be deducted from the refund amount for approved return to recover our financial (we do not get a refund of fees charged by financial institutes), handling, and delivery cost.
Refunds will be made via the same channel of payment made. For AfterPay payment method, if it is a full order refund rather than a partial refund, the restocking fee is payable in advance before the full amount is refunded via AfterPay platform.
Return of goods due to Defective or Purpose Significantly Different
Return is acceptable with the following circumstances and conditions:
- The product purchased does not meet its primary purpose advertised. Shall products do not perform their designed purpose, a full refund of product cost will be made upon receiving returned goods in unused/resellable condition, undamaged, with all packing boxes and accessories.
- Return in reason(s) other than defective or significantly different to the advertised purpose of the product will be handled as No Question Asked Return Guarantee.
- Image contents used on the website are for reference only. If conflicts found between images and textual content, textual content shall overrule image content.
- The product is defective. If the product is defective, exchange or full refund of product cost will be made upon receiving return goods in unused/resellable condition, undamaged. Buyers can choose a full refund or exchange.
- Change of mind. We accept a return due to a change of mind with condition that the product is returned in unused/resellable condition, undamaged, with all packing and accessories. A restocking fee of $35 or 20% of the product cost, whichever greater, will be deducted from the refund amount for approved return to recover our financial (we do not get a refund of fees charged by financial institutes), handling, and delivery cost.
- All cost incurred in the return of goods, regardless of who is the liable party, is on the buyer’s account. Return in person is acceptable.
- Shall item delivered incorrectly, the buyer shall first contact us with photos showing the content of goods received. Upon our confirmation of wrong delivery, we will cover returning and re-delivery costs.
- Buyer shall return goods in secured packing, avoid goods being damaged in transit. Shall returning item was damaged during transit, it is on buyer’s liability.
- Do not accept delivery if the item or its packaging arrived significantly damaged, or been opened. By accepting postal delivery, implies the buyer’s acceptance of the delivery condition and verifies the item received in good condition.
- Damaged items, items with missing accessories, signs of use, will not be accepted for return.
- All returns must be lodged within 30 days from the date of delivery for approval and confirmation. Return must be accompanied by an invoice, return authorization code, or letter of approval in writing. Otherwise, the return will not be discarded.
- COD return is not acceptable. The risk of unauthorized return or unapproved COD return is on the buyer’s account.
Exchange of goods
It is the buyer’s responsibility to verify if a selected item is correct, or if the selected item is applicable and suitable for the expected purpose. If in doubt, please contact us prior to purchase. We are not liable for the buyer’s assumption.
- Exchange requests will be reviewed only if the exchange request in writing is lodged to us within 30 days after shipment is delivered.
- Replacement item does not extend or replace its original purchase warranty term and period.
- If a wrong model is purchased, the buyer shall first contact us to confirm before further action. Photos from buyers may be required for us to confirm. For wrong model selection, the return of goods and re-delivery costs are both on the buyer’s account.
- A maximum of one exchange is acceptable per order. A handling fee is chargeable for further approved exchange.
We check items before pack and send. However, please check your purchase as soon as they arrived and see if there is a missing item/accessory. Missing item claims must be lodged within 30 days after the item delivered.
We reserve our right to correct mistakes and conflicts in all our terms and conditions.