Return & Exchange Policy – International

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Return of goods for an exchange

Return is acceptable with the following circumstances and conditions:

  1. The product purchased does not meet its primary purpose advertised. Shall products do not perform their designed purpose, a full refund of product cost will be made upon receiving returned goods in unused/resellable condition, undamaged, with all packing boxes and accessories.
  2. Return in reason(s) other than defective or significantly different to the advertised purpose of the product will be handled as Change of Mind.
  3. Image contents used on the website are for reference only. If differences and conflicts found between images and textual content, textual content shall overrule image content.
  4. If the product is defective. If the product is defective, exchange or full refund of product cost will be made upon receiving return goods in unused/resellable condition, undamaged. Buyers can choose a full refund or exchange. Item damaged is not classified as defective.
  5. Change of mind is not accepted for international orders (outside Australia)
  6. All cost incurred in the return of goods, regardless of who is the liable party, is on the buyer’s account. Return in person is acceptable.
  7. Shall item delivered incorrectly, the buyer shall first contact us with photos showing the content of goods is delivered. Upon our confirmation of wrong delivery, we will cover returning and re-delivery costs.
  8. Buyer shall return goods in secured packing, avoid goods being damaged in transit. Shall returning item was damaged during transit due to insufficient protective packing, it is on buyer’s liability.
  9. Do not accept delivery if the item or its packaging arrived significantly damaged, or been opened. By accepting postal delivery, implies the buyer’s acceptance of the delivery condition and verifies the item received in good condition.
  10. Damaged items, items with missing accessories, signs of use, will not be accepted for return.
  11. All returns must be approved with a return authorization code or approval in writing. Return without authorization code will be discarded.

 

Exchange of goods

It is the buyer’s responsibility to verify if a selected item is correct, or if the selected item is applicable and suitable for the expected purpose. If in doubt, please contact us prior to purchase. We are not liable for the buyer’s assumption.

  1. Exchange requests will be reviewed only if the exchange request in writing is lodged to us within 14 days after shipment is delivered.
  2. Replacement item does not extend or replace its original purchase warranty term and period.
  3. If a wrong model is purchased, the buyer shall first contact us to confirm before further action. Photos from buyers may be required for us to confirm. For wrong model selection, the return of goods and re-delivery costs are both on the buyer’s account.
  4. A maximum of one exchange is acceptable per order. A handling fee is chargeable for further approved exchange.

 

Missing Accessories

We check items before pack and send. However, please check your purchase as soon as they arrived and see if there is a missing item/accessory. Missing item claims must be lodged within 30 days after the item delivered.

 

We reserve our right to correct mistakes and conflicts in all our terms and conditions.